Contact information

We’re here for you

At WithMe, every piece of jewelry carries deep meaning.

And so does every conversation with you.


Whether you have a question about your order, personalization options, or the process of sending personal materials, our team will assist you with care and discretion.

 

Company Details

WithMe BV
Halmaalweg 123
3800 Sint-Truiden
Belgium

Company number: BE 1026.641.565
VAT number: BE 1026.641.565

 

Customer Support

Email: info@withme-jewelry.com
We aim to respond to all messages within 1–2 business days.
Please include your order number (if available) so we can help you faster.

 

Customer Service Hours

Monday – Friday: 09:00 – 17:00 (CET)
Closed on weekends and Belgian public holidays.

Sending personal materials (ashes or hair)

If you are sending personal materials for your jewelry order, please:

  • Use a tracked and insured shipping method.

  • Clearly label your package with your order number and name.

  • Ship to:
    WithMe BV – Atelier
    Halmaalweg 123
    3800 Sint-Truiden
    Belgium

We will notify you via email once we have safely received your materials.

 

Legal & Administrative Information

For all legal and administrative purposes, WithMe BV is registered under number BE 1026.641.565. Our Terms of Service, Privacy Policy, and Return Policy are available on this website.

WithMe BV is a Belgian company subject to Belgian law.
If you have any concerns about your order, we invite you to contact us directly. We are committed to resolving every question with care and transparency.

 

With care, from our atelier

Every message we receive is treated with the same respect as every piece we create: personally, discreetly, and with genuine empathy. Thank you for trusting WithMe to craft something so meaningful.